Please note that they may be less adhesive for our wall stickers which are designed to stick best to flat and normal matt emulsion painted surfaces. Although we do not provide the samples for the wall stickers, we kindly recommend all our customers to carefully test a little piece of your purchased sticker before applying them onto the dedicated surface. This will then prevent unnecessary damage to the wall.

We are sorry for the inconvenience and please contact us to support@decowall.co.uk with some pictures and your order ID so we can help you out ASAP!

Most of the deliveries to PO boxes failed and get returned to us, so we don’t deliver to PO box addresses. Therefore, customers specially requesting to use PO box address, please note that we cannot take any responsibility for missing or returned goods.

Please allow at least 5 working days within the UK and 10 working days if outside the UK and in the unlikely outcome that you still have not received your item from us, please contact support@decowall.co.uk with your order number or your order details so we can find out what happened with your delivery.

Unfortunately we do not accept orders placed over the phone. To get the best aftercare experience, we encourage you to place your order through our website.

Please sign up using our registration page. You can find by clicking the “LOG IN” or “MY ACCOUNT” on our Website. Go to “Create an account” below the “New customers” section. You will need to enter your email address and a password consisting of 5 – 20 letters and/or numbers. Decowall registration takes only a couple of minutes to complete.

Don’t worry if you have forgotten your password. Go to the “LOG IN” section where you’ll see a “Forgot Your Password?” link. Click on it and simply enter the email address you registered with us. We’ll then send you an email containing instructions on how to reset your password. Do ensure you check your span/junk folder as occasionally our email may have been directed there.

To view information on your past orders, please log into your account and simply check “My Orders”.

To amend your details, please log into your account with your username / email and password then click on “Account Dashboard”. Click the “edit” button where you can proceed to update your personal information.

This will make your checkout process much easier. When you sign in and register with our website for the first time, you can update your account information which remembers your contact details, delivery address, and payment information. Once entered, your details will be stored securely in your account and you will not have to re-enter them again when you order again from Decowall. You will be able to track your order status and order history with us. You can access your account information easily at any time and edit any of your account details.

Unfortunately we do not accept orders placed over the phone. You can of course always contact us to support@decowall.co.uk.

Unfortunately, we’re not able to be specific on our website as to when each individual stock line will be back in.

Your chosen products will remain in your basket. You may return to them later, however, the products are not reserved until the checkout process, therefore, we cannot guarantee that they will still be available to purchase.

Our Search Engine works by checking your search terms against all the product titles, product information and product codes currently available on the website. It then shows products on the page that best match your query. The Search engine will also try to match your query with similar relevant terms. If you can’t find what you’re looking for, try browsing relevant pages using the navigation bar at the top of the website.

If you are having trouble tracking your order, you can contact us via Email(support@decowall.co.uk).

In some circumstances we may able to change or cancel your order, so please give us a call. However, if you’ve received an email confirmation that your order has already been dispatched or delivered, then you will need to follow our returns procedure in the event of any unwanted products.

- When placing your order, you can add a different delivery address if you wish. - If you have already placed your order and need to change details of the delivery address, remove items from the order or cancel it completely and give us a call for advice. Please be ready to quote your order number and order date. This can only be completed before your order has been dispatched.

Simply click on Checkout after you have chosen your product/s, and you will be guided through to the payment process. We offer various ways for you to pay for your order.

- We accept cards, cheques(made payable to Infeel (UK) Ltd T/N as Decowall). We also accept Bank Transfers; please contact us at support@decowall.co.uk for details.
- Cards that are accepted are; Visa; MasterCard; Maestro; Pre-Paid Master Card, Paypal.- When entering your card details please ensure that you check the following:

• You have entered the correct card type (e.g, Mastercard, VISA)
• You have entered the card number correctly (the longest number shown on the card)
• You have used the correct cardholders name
• You have entered the expiry dates correctly 

1. BACS
Bank Name : HSBC
Sort Code : 40-26-12
Account number : 92142023

For international payment please contact us on support@decowall.co.uk for further information.

2. PayPal
admin@decowall.co.uk

The validation/security code is the last 3 digits of the number printed on the signature strip on the back of your card

Please contact your card issuer for details on why your card was refused.

If you have set up an account that requires a password, and you have provided us with card details previously then yes, your details are securely stored at the checkout process. If you wish to change or update these, please call our customer service team using the contact details at the bottom of the page when you are next ordering from us.

Verified by Visa is the latest fraud prevention initiative launched by the card schemes as a more secure method for authenticating the cardholder at the time of the transaction. This gives an extra layer of protection when you shop online.

We offer 3 different UK delivery methods for wall stickers, window films and self-adhesive wallpapers.

For Wall stickers:
• UK Standard: £2.95, usually takes 2 – 3 working days, same day dispatch on orders by 4 pm.
• UK Recorded & Signed For: From £4.50, usually takes 1 – 3 working days, same day dispatch on orders by 4 pm.
• UK Express: From £7.50, Next working weekday (weekend excluded), Guaranteed Delivery, same day dispatch on orders by 2 pm.

For Window Films & Self-Adhesive Wallpapers:
• UK Standard: From £4.50, usually takes 2 – 3 working days, same day dispatch on orders by 4 pm.
• UK Recorded & Signed For: From £5.50, usually takes 1 – 3 working days, Tracking service available, same day dispatch on orders by 4 pm.
• UK Express: From £7.50, Next working day, Guaranteed Delivery, same day dispatch on orders by 2 pm.

• Please note that those items exceeding the width of 120cm or the weight of 2kg will be sent using courier service (next day delivery) and be charged above £7.50.

* UK Non-mainland within 7 working days Remote locations, Islands, and Highlands may incur an additional delivery charge.
* The following locations are excluded from our Free UK delivery service:
- The Isle of Man, The Isle of Wight, The Channels Islands (Guernsey and Jersey)

We offer 2 different delivery methods for wall stickers, sticky back vinyls, window films and self-adhesive wallpapers to outside the UK.

For Wall stickers:
• EU Signed For: From £12.95, usually takes 5 – 8 working days, Guaranteed Delivery, Tracking service available, same day dispatch on orders by 2 pm.
• Rest of World Signed For: From £18.00, usually takes 7 – 14 working days, Guaranteed Delivery, Tracking service available, same day dispatch on orders by 2 pm.

For Window Films & Self-Adhesive Wallpapers:
• EU Signed For: From £20.00, usually takes 5 – 8 working days, Guaranteed Delivery, Tracking service available, same day dispatch on orders by 2 pm.
• Rest of World Signed For: From £40.00, usually takes 7 – 14 working days, Guaranteed Delivery, Tracking service available, same day dispatch on orders by 2 pm.

- If you are unhappy with your purchase, you may return unused products, for any reasonable reason, within 30 days of the date of your original purchase from our website.
- All returned wallpaper/window films must be in the form of unused and unopened rolls. We do not accept returns of opened rolls. You can email us at support@decowall.co.uk to return the products
- You will have to return the item to: Decowall, Unit 17 Kingsmill Business Park Chapel Mill Road Kingston Upon Thames, KT1 3GZ United Kingdom.

We will replace any products due to manufacturing defects or shipping damage within 30 days of purchase. There is no restocking fee and in any cases we won’t ask you to send anything back to us.

As soon as we have received your item in original condition, we will issue a credit to your account. Credit will be issued minus a return freight fee (where applicable), and original shipping fee.

Wall stickers are made from a very thin matt vinyl product. This gives them the appearance of a stylish, hand-painted mural. Our matt vinyl is thin with a strong adhesive backing which lasts and prolongs the duration for the stickers to remain on the surface. (in some cases this may damage the surface depending on the condition of the wall/glass/wood etc.)

If you have just decorated, you should wait for them to be completely dry at least 6 weeks before you apply your wall sticker (Please kindly consider the temperature, dampness, and environmental factors can cause and change the condition of the wall. For example, drying time) This is to ensure that stickers are adhesive and the wall may not be completely dry. For the best result, as all the paints are different, ensure that the paint on the wall is totally dry.

In general, providing your wall is smooth, flat and correctly prepared they will stick well to your wall. If the surface is rough and textured, stickers will not last as long.
Although we do not provide the samples for the wall stickers, we kindly recommend all our customers to carefully test a little piece of your purchased sticker before applying them onto the dedicated surface. This will then prevent unnecessary damage to the wall.

They are supposed to be a 1-time use product. However, some customers expressed they have been able to move and re-apply them, depending on how long it had been applied. However once removed they cannot be re-applied.

Yes, every product has the miniature version of the finish however you can be more creative to apply stickers in your own way of designing the wall.

If you take care of it, it could last for years. We recommend that you try to keep your decal dry and away from direct sunlight.

Yes. However, moist and humid areas will have the effect of reducing the life of the adhesive.

The most important aspect to removing the sticker is to remove them very slowly and gently - if they are ripped off and not gently eased off the walls then damage can occur. Perhaps use a hairdryer on a very low setting to help soften the adhesive of a more stubborn decal and assist with removal.

Our wall stickers are easy to stick on the wall and removed. However, we CANNOT guarantee that wall stickers will not damage the wall, as all walls are different. It could be damaged in case of external factors (i.e. temperature, humidity, wall material). Also, we DO NOT accept any responsibility for damage caused during the application or removal of any wall stickers so apply and remove carefully.

Window film is a self-adhesive polyester film that is applied to glass surfaces. It is used as a "retrofit" application for existing glass on cars, homes and commercial buildings in order to upgrade solar control, safety and appearance.

Yes. The majority of our window films have sticky backings and even static cling has its backing (although it would not be as sticky) the sticky backing is to be completely peeled off before applying them to the windows. Please ensure that you are following the steps from our instruction notes provided. (i.e. Spraying the soapy water to adjust the window film allows you to move it into place etc.)

Please note that the window films are made to adhere to the surface of the window to prolong and stay on as long as they can. Please when installing them to the surface, use soapy water to adjust the position and ensure it is applied correctly to your liking.

Please refer to our website. There is how to apply & tips page where you can view the demonstration video for your window film to be peeled off using scotch tapes.

The easiest method will be when peeling the window film off from your windows, we advise you to use the hairdryer and proceed with care, slowly remove the film so that there will be less damage to the surface. Please kindly be advised that using a stain remover or chemicals like alcohol or acetone (nail polish remover) may also be handy and useful to remove any residue.

Yes, we have a static cling window film which can be re-used.

Unlikely. In extremely cold weather sometimes the glass can be damaged due to a temperature fluctuation that may cause crack on the window. Our window films can help prevent further breakage when fragmented broken glass can be dangerous. Please contact your local/seller of your window glass for fault caused or defect as soon as possible.