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Delivery & Returns

1. Despatch & Delivery


Despatch & Delivery

* Customer's order will be dispatched by Royal Mail on the same day as long as you order before 4 PM.

* Please make sure that your delivery address while you order as we are not responsible for any incorrect address due to customers' mistake.

* Please double check your delivery address as PayPal may override the address you have already given.

* Please note that we don't compensate for those customers who has provided us the wrong address.

* UK Non-mainland within 7 working days
Remote locations, Islands and Highlands may incur an additional delivery charge.

* The following locations are excluded from our Free UK delivery service:
- The Isle of Man, The Isle of Wight, The Channels Islands (Guernsey and Jersey)
- Northern Island
- Scottish Highlands: The following postcodes IV, HS, KA, KW, PA, PH and ZE postcodes

Total Delivery Cost = Cost per item(weight) + Cost per Delivery Option
Wall Stickers
from £2.95

UK 1st Class
Wallpapers
from £3.95

UK 1st Class
Window Films / Infeel
from £3.95

UK 1st Class
FREE UK DELIVERY ON ORDERS OVER £30
* Please choose Free Shipping option (Free UK Delivery) at checkout.

• For wall stickers

UK 1st Class From £2.95 1 - 2 working days / Same day dispatch on orders by 4 pm
UK 1st Class Signed For From £3.95 1 - 2 working days / Same day dispatch on orders by 4 pm
UK - Express From £6.95 Next working weekday (Weekend excluded) / Guaranteed Delivery / Same day dispatch on orders by 12 pm
Ireland & EU - Signed For From £8.95 5-8 working days / Tracking Service / Same day dispatch on orders by 4 pm
Rest of the World - Signed For From £14.95(US) 7-14 working days / Tracking Service / Same day dispatch on orders by 4 pm

• For Window Films, Infeel and Self-Adhesive Wallpaper

UK 1st Class From £3.95 1 - 2 working days / Tracking Service/Same day dispatch on orders by 4 pm
UK 1st Class Signed For From £4.95 1 - 2 working days / Tracking Service/Same day dispatch on orders by 4 pm
UK - Express From £6.95 Next working weekday (Weekend excluded) / Guaranteed Delivery / Same day dispatch on orders by 12 pm
Ireland & EU - Signed For From £8.95 5-8 working days / Tracking Service / Same day dispatch on orders by 4 pm
Rest of the World - Signed For From £14.95(US) 7-14 working days / Tracking Service/Same day dispatch on orders by 4 pm

Please note that those items exceeding the width of 120cm will be sent using courier service (next day delivery) and cost £8.00 equivalently.


2. Returns & Refunds

You may return unused products, for any reasonable reason, within 30 days of the date of your original purchase from our website. We will process a credit to your account less original shipping and return freight.

Wall sticker return policy

You can e-mail us at support@decowall.co.uk to return the items. Please be sure to include your order number with your e-mail. Upon acceptance of your return request, we would send a confirmation letter.

You will have to return the item to

Infeel (UK) Ltd T/N as Decowall
Unit17, Kingsmill Business Park,
Chapel Mill Road,
Kingston-Upon-Thames,Surrey,
KT1 3GZ

Once we have received your item in original condition, we will issue a credit to your account.
All returns must be subject to a return shipping fee (where applicable), and original shipping fee.


Wallpaper / Window film Return Policy

We accept wallpaper/Window film returns only when it is made within 30 days of purchase. All returned wallpaper/Window film must be in the form of unused and unopened rolls. We do not accept returns of opened rolls. You can e-mail us at support@decowall.co.uk to return the items. Please be sure to include your order number with your e-mail. Upon acceptance of your return request, we would send a confirmation letter.

You will have to return the item to

Infeel (UK) Ltd T/N as Decowall
Unit17, Kingsmill Business Park,
Chapel Mill Road,
Kingston-Upon-Thames,Surrey,
KT1 3GZ

Once we have received your item in original condition, we will issue a credit to your account.
Credit will be issued minus a return freight fee (where applicable), and original shipping fee.


Defective items

We will replace any items due to manufacturing defects or shipping damage within 30 days of purchase. There is no restocking fee and in any cases we won't ask you to send anything back to us.